Complaint Process

Silver Lake College is committed to delivering high-quality service and encourages people to tell us when there is cause for concern or a need for improvement. Please email with your comments and suggestions.

Please include the following information:

  • Time and date of the issue
  • A detailed description of the issueThe more specific you are able to be, the quicker we can remedy the issue.
  • Contact information – We may contact you personally with additional questions or provide updates.

Please keep in mind that when you submit a comment, your email address will be included with any message you send to Silver Lake College.

Student Financial Aid Assistance

  • New Students to Silver Lake College’s Traditional Program:

      • You must be accepted for admission to Silver Lake College.
      • You may use the Net Price Calculator to obtain an estimate of your potential out of pocket cost.
      • Complete the Free Application for Federal Student Aid (FAFSA) and list Silver Lake College as a receiving institution. Silver Lake College’s school code is 003850.
      • The FAFSA that students will need to complete depends on what time of the year they are enrolling. Please see the chart below for which FAFSA to complete.
      • To speak with the financial aid office at Silver Lake College, you may contact the Ariens Family Welcome Center at (920)686-6175 or email
      • After your financial aid file is complete, you will be notified of your financial aid award by regular mail.
Term Attending FAFSA to Submit Submit FAFSA between: Income tax information
Summer 2017, Fall 2017, Spring 2018 2017-2018 October 1, 2016-June 30, 2018 2015
Summer 2018, Fall 2018, Spring 2019 2018-2019 October 1, 2017-June 30, 2019 2016
Summer 2019, Fall 2019, Spring 2020 2019-2020 October 1, 2018-June 30, 2020 2017

Complete the Free Application for Federal Student Aid (FAFSA) at your earliest convenience at

    1. Silver Lake College’s school code is 003850.
    2. You and a parent should create an FSA userID if you do not yet have one. You will be prompted to do so at the site.
    3. FAFSA on the Web Worksheet is available as a pre-application worksheet to assist you and a parent in collecting information for questions asked on the online FAFSA. Click here for link to the worksheet. (
    4. You will be asked to include your federal income tax data (if applicable). Be sure you and your parent(s) sign your FAFSA.
    5. It is recommended that you use the IRS Data Retrieval Tool to directly import your tax data into your FAFSA. The IRS data will be available to retrieve in the FAFSA approximately 2 weeks after the taxes were filed electronically or 6-8 weeks after the taxes were filed by paper.
    6. Verification: If your file is selected for verification by the Department of Education after submitting the FAFSA, you will be asked to provide additional documentation. Copies of Federal Tax Returns are no longer acceptable to satisfy the verification requirements. The government requires that parents and students either use the IRS Data Retrieval process as noted above or request a Federal Tax Return Transcript (directly from the IRS, no charge) to fulfill the federal verification requirements. More detailed information will be provided if your FAFSA is selected for verification.
    7. Print a copy of your completed FAFSA for your records.
    8. After the Department of Education receives and processes you FAFSA, you will receive a Student Aid Report (SAR). This is a record of your FAFSA, please review it for accuracy. The SAR will show your Expected Family Contribution (EFC) calculated by the information that you provided on your FAFSA. The EFC is the amount determined by the Department of Education that your family is expected to contribute to your education for the upcoming year.

If you have special or unusual circumstances which could affect your ability to contribute to college expenses, you may qualify for a re-evaluation of financial aid eligibility. Examples of the circumstances include, but are not limited to the following: death in family, separation/divorce, involuntary loss of job, retirement of wage earner and medical expenses paid and not covered by insurance. The request for consideration of special circumstances form is available here (

Note: If you do not want to complete the FAFSA, you may still be awarded a Silver Lake College academic scholarship. Please contact the Office of Financial Aid.

  • The amount of financial aid for which you are eligible is determined by the formula listed below:

    Student’s Cost of Attendance - Expected Family Contribution (EFC) = Financial Need

    The student’s cost of attendance is an estimate of possible annual expenses while attending Silver Lake College. The budget includes tuition, room & board, books & supplies, miscellaneous, transportation, and loan origination fees for Federal Stafford Loan borrowers.

    The Expected Family Contribution (EFC) is a measure of the parent’s and/or the student’s financial strength and is calculated according to a formula established by federal law. The EFC figure is calculated based on responses to questions on the Free Application of Federal Student Aid (FAFSA). The EFC is used to determine your federal, state and institutional student aid eligibility.

    The EFC is subtracted from the budget to determine the student’s financial need. The amount of need-based financial aid cannot exceed the financial need. Examples of need based aid include: scholarships, federal, state, and institutional grants, federal work-study and federal subsidized loans. The financial aid office first awards any federal, state, and institutional grants and scholarships for which you are eligible. Residential students are awarded a tuition credit or federal work study to fulfill the SLC Works requirement.  Lastly, federal direct loans are awarded to your aid package. The financial aid office attempts to award grant, loan and work-study funds equitably among all eligible applicants who apply by the priority date. Award amounts are determined by a combination of financial need, federal award limits, and available funding, among other factors. Additionally, students and/or parents of dependent students may apply for federal parent loans or private alternative loans to meet the difference between the cost of attendance and awarded financial aid.

  • The student is determined to be eligible and is awarded.
  • The student has submitted/completed all required documents - such as loan entrance counseling, master promissory note, loan request form, etc.
  • The student is enrolled in the correct number of credits for the semester.
  • The student is determined to be maintaining Satisfactory Academic Progress.
  • The disbursement date for the semester has been reached.
  • All financial aid funds, except Federal Work Study funds, are applied directly to your Silver Lake College student account established through the Office of Financial Services. Financial aid funds will automatically apply towards tuition, housing, meal plans, and other charges.
    If you receive a scholarship check from a source outside of Silver Lake College, you should mail the check to the Office of Student Financial Services, 2406 S. Alverno Road, Manitowoc, WI 54220. Be sure to include your Silver Lake College student ID number on any correspondence.
  • Requirements:
    The financial aid award is required to be equally divided between all semesters in the academic/award year in which the student is enrolled or plans to enroll. Financial aid is paid to the student’s account when the following conditions are met:
  • Federal Work Study
    As you earn Federal Work Study funds, you will be paid through Silver Lake College’s bi-weekly payroll system. Federal work study funds are distributed bi-weekly via direct deposit to the student’s chosen bank account.
  • Excess Funds
    If your financial aid exceeds your student account charges, the balance is paid to you in the form of a refund check.
  • Aid Release Dates
  • Prospective Students: The Free Application for Federal Student Aid (FAFSA) is used to gather information in order to calculate an Expected Family Contribution (EFC). The EFC is a calculated figure based on your financial resources as well as your family’s financial resources provided on the FAFSA. This calculation is used to determine how much you and your family can be expected to contribute towards the cost of your education in an academic year.
    In addition, a student’s financial need is calculated by taking the cost of attendance (COA) minus the expected family contribution (EFC).
    COA-EFC=Financial Need
    There are many different types of funding that can be used towards a student’s financial need including institutional, state, and federal funding.
  • To receive financial aid from federal and state programs you must:
    • Be a U.S. citizen or an eligible non-citizen.
    • Be registered with Selective Service if required.
    • Demonstrate financial need if applying for need-based aid.
    • Be enrolled at least half-time for federal loans (less than half-time for the PELL Grant).
    • Be a degree seeking student.
    • Be making satisfactory academic progress.
    • Not be in default of any loan or owe a refund on any grant made under Title IV of the Higher Education Act of 1965.
  • Current Students: For continued eligibility for aid, students must reapply for aid using the FAFSA annually. To begin your application for aid, visit You may apply as early as October 1st, for the upcoming academic year. Priority deadline for college funds is March 1 of each year.
  • The terms of any loan received by a student as part of the student’s financial assistance package, a sample loan repayment schedule for sample loans and the necessity for repaying loans.
    Federal Direct Loans enter repayment (principal and interest) six months after you graduate or cease attending at least half-time status. Standard repayment and alternative repayment plans are available. For details on the various federal loan repayment programs, contact the Office of Financial AId or go to the U.S. Department of Education’s Federal Student Aid website.
    The terms and conditions of Direct Loans are included on the Borrower’s Rights and Responsibilities Statement, which the borrower receives upon completion of the Department of Education’s Master Promissory Note. The borrower may request a copy of their Borrower’s Rights and Responsibilities Statement by contacting the Direct Loan Servicing Center at 1-800-4-FED-AID.
    Information on your federal loan debt, such as loan ID number(s) and loan servicer(s) contact information, is available on the National Student Loan Data System (NSLDS) website at If you do not have internet access, you can identify your loan servicer(s) by calling 1-800-4-FED-AID.
    Your loan servicer(s) will provide you with information about repayment and your repayment start date. The final determination of your monthly payment, interest, and length of repayment is made by your loan servicer(s). For more information regarding loan repayment options, go to the U.S. Department of Education’s Federal Student Aid website.
  • Repayment Plans
    For information regarding repayment plans, visit:
  • Standard Repayment:
    • Payments are a fixed amount of at least $50 per month
    • Up to 10 years
  • Graduate Repayment:
    • Payments are lower at first then increase, usually every two year
    • Up to 10 years
  • Extended Repayment:
    • Payments may be fixed or graduated
    • Up to 25 years
  • Income-Based Repayment:
    • Your maximum monthly payments will be 15 percent of discretionary income, the difference between your adjusted gross income and 150 percent of the poverty guideline for your family size and state of residence (other conditions apply).
    • Your payments change as your income changes
    • Up to 25 years
  • Pay As You Earn Repayment:
    • Your maximum monthly payments will be 10 percent of discretionary income, the difference between your adjusted gross income and 150 percent of the poverty guideline for your family size and state of residence (other conditions apply).
    • Your payments change as your income changes
    • Up to 20 years
  • Income-Contingent Repayment:
    • Payments are calculated each year and are based on your adjusted gross income, family size, and the total amount of your Direct Loans.
    • Your payments change as your income changes
    • Up to 25 years
  • Income-Sensitive Repayment:
    • Your monthly payment is based on annual income
    • Your payments change as your income changes
    • Up to 10 years
  • Sample Loan Payments

    John Doe has $29,214 in Direct Loan debt, which bears interest at 3.9%. His income is $35,000 and he is single.

    Repayment plan Repayment period Initial monthly payment Final monthly payment Total interest paid Total amount paid
    Standard* 120 months (10 years) $294 $294 $6,113 $35,327
    Graduated* 120 months (10 years) $165 $494 $7,624 $36,838
    Pay as you earn** 177 months (14.75 years) $146 $294 $10,696 $39,910
    Income-based payment** 133 months (11 years) $219 $294 $7,204 $36,481
    Income-contingent repayment** 162 months (13.5 years) $209 $259 $8,754 $37,968

    * For Direct Consolidation Loans, the repayment period under this plan varies from 10 to 30 years based on your Direct Consolidation Loan amount and other education loan debt. These estimates are based on a 10-year repayment period. You may have a longer repayment period and a lower monthly payment. Ask your servicer for more information.

    ** Calculations under this plan include an annual 5% income and a 3.3% poverty line increase. Some of your loans may not qualify for this repayment plan. View repayment plan eligibility information in the "Your Loans" section above, or contact your loan servicer.

    If you are a new borrower on or after July 1, 2014, the IBR Plan has repayment terms that are different than those described on and that are used in calculating the repayment estimates you see on this site. For such borrowers, payment amounts are 10% of discretionary income instead of 15% and forgiveness is provided for after 20 years instead of 25 years of qualifying repayment. Repayment estimates for the Pay As You Earn Plan produce results identical to what new borrowers are eligible for under the IBR Plan. If you are applying for the IBR Plan, you will receive the repayment terms that you are eligible for even though the repayment estimates and online application do not yet mention the repayment terms above. We apologize for the inconvenience.

    Students are eligible to pull over their loan information from NSLDS to see how the different repayment plans work for them. For more information on loan repayments please visit:

  • Student Convicted of the Possession or Sale of Drugs

    (taken from the 2013-2014 Federal Student Aid Handbook, Volume 1: Student Eligibility)

    Hyperlink to

    A federal or state drug conviction can disqualify a student for Federal Student Aid (FSA) funds. Federal Aid includes Federal Pell and SEOG Grants, Federal Stafford Loan, Federal Work Study, Federal PLUS Loan, Graduate PLUS Loan, and Federal Perkins Loan.

    Convictions only count if they were for an offense that occurred during a period of enrollment for which the student was receiving Title IV aid – they do not count if the offense was not during such a period. Also, a conviction that was reversed, set aside, or removed from the student’s record does not count, nor does one received when the student was a juvenile, unless the student was tried as an adult.

    For information on how a drug conviction impacts your financial aid, complete the 2013-2014 Student Aid Eligibility Worksheet on the Federal Student Aid website. To report a drug conviction, contact the Department of Financial Aid.

    Hyperlink to

    The chart below illustrates the period of ineligibility for FSA funds, depending on whether the conviction was for sale or possession and whether the student had previous offenses. (A conviction for sale of drugs includes convictions for conspiring to sell drugs.)

    Penalties for Drug Convictions
      Possession of illegal drugs Sale of illegal drugs
    1st Offense 1 year from date of convictions 2 years from date of conviction
    2nd Offense 2 years from date of conviction Indefinite period
    3+ Offenses Indefinite period  

    If the student was convicted of both possessing and selling illegal drugs, and the periods of ineligibility are different, the student will be ineligible for the longer period.

    Schools must provide each student who becomes ineligible for Title IV aid due to a drug conviction a clear and conspicuous written notice of the student’s loss of eligibility and the methods whereby the student can become eligible again.

    Regaining Eligibility

    A student regains eligibility the day after the period of ineligibility ends or when the student successfully completes a qualified drug rehabilitation program. Further drug convictions will make the student ineligible again.

    Students denied eligibility for an indefinite period can regain it only after successfully completing a rehabilitation program as described below or if a conviction is reversed, set aside, or removed from the student’s record so that fewer than two convictions for sale or three convictions for possession remain on the record. In such cases, the nature and dates of the remaining convictions will determine when the student regains eligibility.

    When a student regains eligibility during the award year, the student may be awarded Pell grant, TEACH, and campus-based aid for the current payment period and Direct loans for the period of enrollment.

    Standards for a Qualified Drug Rehabilitation Program

    A qualified drug rehabilitation program must include at least two unannounced drug tests and must satisfy at least one of the following requirements:

    • Be qualified to receive funds directly or indirectly from a federal, state, or local government program.
    • Be qualified to receive payment directly or indirectly from a federally or state-licensed insurance company.
    • Be administered or recognized by a federal, state, or local government agency or court.
    • Be administered or recognized by a federally or state-licensed hospital, health clinic, or medical doctor.

     It is the student’s responsibility to certify to the school that they have successfully completed the rehabilitation program.

    For more information see FAFSA Facts provided by the Office of National Drug Control Policy U.S. Department of Education.

    Hyperlink to

  • Pell Grant Recipients
  • Entrance and Exit Counseling
    • Entrance Loan Counseling: All "first-time" borrowers of Direct Subsidized Loan or Direct Unsubsidized Loan and all "first-time" graduate PLUS borrowers must complete Loan Entrance Counseling here.
    • Exit Loan Counseling: This is located on the Department of Education's Click here to link to their website, where you can fulfill your Loan Exit Counseling requirements. 
  • Cost of Attendance

Satisfactory Academic Progress (SAP)

  • Federal regulations require all schools participating in Title IV federal financial aid programs to have a Satisfactory Academic Progress (SAP) policy. Title IV financial aid programs include: Pell Grant, Subsidized Stafford Loan, Unsubsidized Stafford Loan, PLUS Loan, and Work‐Study. The requirements of this policy apply to all students as one determinant of eligibility for financial aid. This policy does not determine academic standing. Click here to review the policy.

General Institution Information

  • Disability Policy
  • Disbursement of Books and Supplies
    • FERPA Policy
    • Silver Lake College of the Holy Family complies with the Family Education Rights & Privacy Act (FERPA). The College’s policies and procedures relating to access and disclosure of records:
      • Permits students to inspect their education records;
      • Limits disclosure to third parties of personally identifiable information from education records without students’ prior written consent; and
      • Provides students the opportunity to seek correction of their education records where appropriate and necessary.
      • The Family Educational Rights & Privacy Act of 1974 (FERPA), as amended, requires that students be advised of their rights concerning education records and certain categories of public information which the college has designated as “directory information.”
    • Student record information is confidential and private. In accordance with The Family Educational Rights and Privacy Act (FERPA) of 1974, Silver Lake College does not release student record information without prior written consent of the student. The one exception to this is the College may release "directory information" without prior student consent. Directory information is defined as information which would not generally be considered harmful or an invasion of privacy if disclosed.
      Silver Lake College defines directory information as:
      • Name
      • Address (permanent and local)
      • Telephone number
      • Email address
      • Date of birth
      • Photograph
      • Major field of study
      • Dates of attendance, including current classification and year in school
      • Matriculation and withdrawal dates
      • Degrees and awards received
      • Type of degree and date granted
      • Most recent educational institution attended
      • Participation in officially recognized activities and sports, including height and weight of athletic team members

      The law is intended to protect the rights of parents and students with respect to the validity and confidentiality of academic records. Although designed to address parental rights, the law applies to students themselves if they are at least 18 years of age.
      For further information on FERPA, releases, and restrictions, contact the Office of the Registrar.

    • The student's academic file, kept in the Office of the Registrar, contains a permanent record which lists courses, credits, and grades achieved at Silver Lake College; courses and credits accepted in transfer from other colleges which contributed to the Silver Lake College degree; date and type of degree awarded; major field(s) of study; minor field(s) of study; and honors awarded at graduation. A student's academic file may also contain information related to course withdrawals, including medical withdrawals.
      The Family Educational Rights and Privacy Act requires that the academic record must be available for personal review by the student within 45 days after a formal written request has been communicated to the college via the Request for Educational Record Review form. Click here. The central purpose of this act is to guarantee the right to examine the contents of personal files and challenge the factual accuracy of the contents or the inclusion of supplementary documents. Requests for academic file review should be directed to the Office of the Registrar.
      At the time of review, the student must present a valid photo ID as verification of identity. A designated staff person will supervise all file reviews. A student may take notes concerning his/her file contents, but may not remove any portion of the file contents.
    • A student does not have a right under FERPA to inspect information that is not an education record, such as:
      • Medical Treatment records;
      • Law enforcement records;
      • Employment records (provided that employment is unrelated to student status);
      • Records containing information about the individual that were created or received after he or she is no longer a student and that are not directly related to the student's attendance at the College;
      • Records of instructional, supervisory, and administrative personnel and educational personnel that are kept in the sole possession of the maker of the record and are not accessible or revealed to any other person except a temporary substitute for the maker of the record

      In addition, a student does not have the right to access certain education records, such as:

      • Confidential letters of recommendation, if the student has waived his or her right of access in writing;
      • Financial records of the student's parents;
      • Admissions records for a student who does not officially attend the program of admission. If the student completed a course at the College but never officially attended as a degree candidate in the program of admission, then the student has FERPA rights with respect to that course but does not have rights with respect to the admissions records for that program;
      • Records of a student that contain information on other students. The student may inspect, review, or be informed of only the specific information about that student.
    • Silver Lake College may disclose personally identifiable information without student consent to:
      • School officials with legitimate educational interests;
      • Disclosure to another institution where the student seeks to enroll or is enrolled;
      • U.S. Department of Education;
      • State and local authorities;
      • Authorized organizations conducting educational research;
      • Accrediting agencies;
      • Alleged victim of a crime;
      • Parent of a dependent student as defined by the IRS;
      • Parent of a student under 21 regarding the violation of a law regarding alcohol or drug abuse.
    • Students have the right to request the correction of education records they believe are inaccurate or in violation of their rights. To correct an education record, a student must take the following steps:
      • Contact the office responsible for the oversight of the record, i.e. the Office of the Registrar
      • The student must complete the Educational Record Amendment Form and identify what part of the record is inaccurate, why it is inaccurate and how they would like it amended.
      • After a thorough review of the record, the appropriate party will determine if a correction is warranted. If so, the student will be notified of the correction. If not, the student has the ability to appeal the decision.
      • To appeal, the student must indicate intent to appeal. The appeal will be heard by a party, who may be an Official of the College, who is not part of the office responsible for the student record.
      • The College official will render a decision on the student's request for record correction based on evidence provided by the student during the appeal process.
      • Should the student disagree with the outcome of the hearing, he/she may include a statement contesting the result in his/her official file.

      Note: Grades may be appealed in this process only on the accuracy of their transcription.

      • Silver Lake College reserves the right to review and modify its procedures under the Family Educational Rights and Privacy Act at any time.
    • Authorizing Release of Educational Records
    • A current or former student who wishes to grant access to their educational records to other entities besides themselves, such as parent, spouse, etc. must complete a FERPA WAIVER Form available in the Office of the Registrar.   
    • Transcripts
      •  A college transcript is a record of the student's academic progress including courses, credits, grades, major(s), minor(s), and honors earned at Silver Lake College and credits accepted in transfer from other schools.

        In accordance with the Family Educational Rights and Privacy Act, transcripts are considered confidential and will not be released to a third party, other than authorized college personnel, without the written permission of the student.  Click here for the Transcript Request form.  The transcript request form must be completed in its entirety and include the student's signature, social security number, and to whom the record may be released. The cost of each transcript is $15.00. Please note that all financial obligations to the college, including the full payment of all fines, must be arranged to the satisfaction of the Office of Student Financial Services before transcripts will be released or sent.

    • HIPAA and FERPA

Compliance Complaint Process

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "Program Integrity Rule"), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following: 

  1. Alleged violations of state consumer protection laws that include, but are not limited to fraud and false advertising;
  2. Alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.  

Silver Lake College, as an institution authorized to provide postsecondary education in the state of Wisconsin, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students:  

The Higher Learning Commission of the North Central Association of Colleges and Schools accredits Silver Lake College. 

Click here for more information on the official Silver Lake College complaint process.

FERPA Policy Updates


Information About SLC Complaint Process


Student Life Policies & Procedures


Transfer Policy

  • Undergraduate
  • Graduate

Accreditation & Program Approval


Additional Information About Academic Program


Constitution Day

  • Annually on Sept. 17, Silver Lake College holds an educational event pertaining to the United States Constitution in honor of Constitution Day. This event is in compliance with Federal legislation for educational institutions receiving Federal funding.

Student Body Diversity


Student Disabilities Policy

  • Click here to review the policy.

Teacher Preparation Program Report History

Withdrawal Requirements & Procedure

  • The Requirements to Officially Withdraw from School

Information Technology Policy

(ASR) Annual Security Report/AFR Annual Fire Report (Clery)

Health & Safety

Student Handbook 2016-17

Student Outcomes

  • Completion/Retention
  • Cumulative Placement Data
  • Survey of Graduates

Intercollegiate Athletics

Voter Registration


HEA Required Disclosures

  • Gainful Employment
    • Silver Lake College does not have certificate programs that require gainful employment disclosures.

Disclosure Requirement Relating to Student Loans

  • Statement of Ethical Principles & Code of Conduct (NASFAA)
    • The Financial Aid Office at Silver Lake College has adopted and will follow the Statement of Ethical Principles and Code of Conduct for Financial Aid Professionals as created by the National Student Financial Aid Administrators (NASFAA). The Silver Lake Financial Aid Office is dedicated to providing customer service to our students and their families with the appropriate level of professionalism and commitment to ethical standards.

      National Association of Student Financial Aid Administrators (NASFAA)

      NASFAA's Statement of Ethical principles provides that the primary goal of the institutional financial aid professional is to help students achieve their educational potential by providing appropriate financial resources. To this end, this Statement provides that the financial aid professional shall:

      • Be committed to removing financial barriers for those who wish to pursue postsecondary learning.
      • Make every effort to assist students with financial need.
      • Be aware of the issues affecting students and advocate their interests at the institutional, state, and federal levels.
      • Support efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.
      • Educate students and families through quality consumer information.
      • Respect the dignity and protect the privacy of students, and ensure the confidentiality of student records and personal circumstances.
      • Ensure equity by applying all need analysis formulas consistently across the institution's full population of student financial aid applicants.
      • Provide services that do not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age or economic status.
      • Recognize the need for professional development and continuing education opportunities.
      • Promote the free expression of ideas and opinion, and foster respect for diverse viewpoints within the profession.
      • Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.
      • Maintain the highest level of professionalism, reflecting a commitment to the goals of the National Association of Student Financial Aid Administrators.

Title IV Loan Code of Conduct