Fixing Cookie Error

Please carefully follow the instructions below even if you have followed some of them before.

NOTE: You may have to run through these instructions more than once. Please do NOT skip any steps.

If, after following the directions, you are still unable to access your courses or print your lessons, send an e-mail message to cms@silver.sl.edu a give a description of your problem.

NOTE TO AOL USERS: Please make sure you are using Internet Explorer and not the AOL browser. It is certainly fine to connect through AOL, but once connected, please minimize that browser and use Internet Explorer instead. The instructions below are for Internet Explorer.

Check Time, Date, and Region

1. Double-click the time in the lower right corner of your computer.

2. Check to make sure the am and pm are correctly set, as well as the time.

3. Check the date and make sure the day, date, and year are correct.

4. Check the time zone to verify it is the correct time zone for the state in which you reside.

5. Click apply and then ok after changing or verifying the information.

Anti-Virus and Pop-Ups

1. Disable any pop-up stopper software you may have. Yahoo, Google, IE, and other programs can add additional popup stopping software to your browser.

2. If you do NOT have anti-virus software, or feel you have not been able to update it properly, please go to the following site for a free Internet scan: http://us.mcafee.com/root/mfs/default.asp?cid=9914

3. Download, install and run Ad-Aware (free version) http://lavasoft.element5.com/software/adaware/ . This program prevents popup ads which can cause problems in the Explorer browser. Make sure you keep the definitions updated. (There is a link on the main screen of the program which will check and update for you.)

Computer Updates

Go into your browser and click Tools/Windows Updates on the top menu bar and scan your machine.  Run all updates, the critical ones first.  You may need to restart your machine several times - follow all the prompts.

IE Browser Options

1. Go to Tools/Internet Options on the top menu bar.

2. Click the Privacy Tab at the top of the window.

3. Uncheck the Popup Blocker checkbox at the bottom of this window.

4. Click OK

5. Click the Advanced button on this page.

6. Check Override Cookies for this zone.

7. Click Accept on First Party Cookies.

8. Click Accept on Third Party Cookies.

9. Click Always Allow Session Cookies.

10. Click Ok

11. Click the Security Tab

12. Click on the Internet Globe (far left)

13. Click Custom Level

14. Scroll down about 2/3 of the way and look for the Popup Blocker and uncheck it to disable it.

15. Scroll down to Miscellaneous

16. Click Enable on User Data Persistance

17. Click Ok

18. Click OK

19. Click the General Tab

20. Click the Delete Cookies button

21. After that's finished, click Delete Files. When the little box comes up for you to click OK or Cancel, make sure you CLICK the CHECKBOX that says "Delete All Temporary Files"

22. Click OK. (This may take a few minutes depending on how much hard drive space the cache is set to use on your computer.)

23. Once that's finished clearing (your hourglass pointer will turn back into an arrow), click on Settings next to the Delete Files button.

24. Change the top portion (regarding checking the page) to read "Every Visit to the Page".

25. If you wish, you can set your cache to use more or less of your hard drive in the bottom portion of the box. Your computer holds the amount of space being used for caching as long as your cache remains uncleared. (A good number is 100 in that box.)

26. Click OK.

27. Click OK.

28. Close the IE browser (File/Exit or Close).

29. Restart your computer.